FAQ / Ts&Cs

Throughout the site, the following terms “we”, “us” and “our” refer to Death, Hell & the Grave.

Throughout the site, the following terms “you”, “your” and “you’re” refer to you, the customer.

Please read these terms and conditions carefully before accessing or using our website. By visiting or using any part of our site and/or purchasing from us, you’re agreeing to follow these terms and conditions.

Ordering

Once your order has been confirmed by us it will be processed within 3-5 working days.

It is your responsibly to ensure that all details you provide to us at the time of ordering are correct. Please contact us immediatly on infodeathhellgrave@gmail.com if any details are incorrect. Once your order has been shipped we hold no liability and will not process refunds or replacements for orders sent to an incorrect address. Orders placed with pre-order items will be shipped in whole on the date of said pre-order items becoming available. Pre-order shipping dates are the dates given to us by the manufacturer and are generally accurate, but on rare occasions may be subject to change. In the event of a pre-order date change you will be notified ASAP.

Shipping

Worldwide shipping is available. All delivery times and/or dates given to the customer are estimated by the service providers information. Although we do our best to get your orders out as quickly as possible sometimes items may be held up during busy times of year, or by customs for international orders.

If you have not received your order in 30 days please contact us on infodeathhellgrave@gmail.com and we will try to find a solution.

Import Taxes & Duties

Customs charges and/or import duties are determined by the customs office of the destination country and may be charged once the parcel arrives at the destination country.

Payment of these custom charges, import duties and taxes is the responsibility of the recipient and will not be covered by Death, Hell & the Grave. Please contact your local customs office for information on these charges & other restrictions.

Returns

We except returns within 14 working days of delivery. We only except returns for damaged or exchange for wrong size orders only. To do so you must notify us by e-mail at infodeathhellgrave@gmail.com within those 14 working days. You will be entitled to a refund for damaged items once the goods have been received by us. When exchanging for a different size, items must be returned in new condition and unworn or an exchange will not be given.

Rings have to be returned with signed and tracked post.

Please notify us within 48 hours of receipt of your order if any products in your order appear to have be damaged during shipping and we will get this sorted for you.

Copyright & Intellectual Property

The contents of our website, to include product designs, artworks, photographs, videos, text, graphics and the company name Death, Hell & the Grave and logo, are protected by international copyright laws and other intellectual property rights. The owner of these rights is Death, Hell and the Grave and/or the designer or artist that created these designs/artwork.

You have no right to make any copies or adaptations of any of the website contents stated above or use the name Death, Hell & the Grave for any reason.

Enquiries or concerns

If you have any enquiries or concerns, you should direct them to us via e-mail at infodeathhellgrave@gmail.com or use the form on the ‘Contact Us’ section of our website.

Thank You for all your support!


Don't forget to tag us (@death_hell_grave) in your photos on social media when you have received your order!